Support - Common Installation
and Environment Problems

This page explains how to fix common problems with installation of Restoration Manager and other issues where Windows isn't as expected.

Component 'MSCOMCTL.OCX' or one of its dependencies not correctly registered: a file is missing or invalid

1. Download MSCOMCTL.OCX (right click the link to the left and save to your Desktop)
2. If a copy of MSCOMCTL.OCX exists, rename it to MSCOMCTL.OLD (click OK if a message box is displayed) and copy the version from your desktop to the same file location. For Windows 98 and ME the file should be located in the WINDOWS\SYSTEM directory on your C: drive, for Windows NT and 2000 it should be located in the WINNT\system32 directory on your C: drive, for Windows XP and 7 (32 bit) the file should be located in the WINDOWS\SYSTEM32 directory on your C: drive and for Windows 7 (64 bit) the file should be located in the WINDOWS\SYSWOW64 directory on your C: drive
3. Click on the "Start" button and then click on "Run"
4. Type the following command to register the file. You can also copy and paste the command:
   
   Windows 98 or Me:
   regsvr32 \windows\system\MSCOMCTL.OCX
   
   Windows NT or 2000:
   regsvr32 \WINNT\system32\MSCOMCTL.OCX
   
   Windows XP or Windows 7 (32 bit):
   regsvr32 \windows\system32\MSCOMCTL.OCX
   
   Windows 7 (64 bit):
   regsvr32 \windows\SysWOW64\MSCOMCTL.OCX
   
   Note that the directory entered above must be the directory MSCOMCTL.OCX is present in. If Windows wasn't installed into the default directory the above commands will not work.
5. You should see a message saying "DllRegisterServer ... succeeded", click OK

Component 'RICHTX32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid

1. Download RICHTX32.OCX (right click the link to the left and save to your Desktop)
2. If a copy of RICHTX32.OCX exists, rename it to RICHTX32.OLD (click OK if a message box is displayed) and copy the version from your desktop to the same file location. For Windows 98 and ME the file should be located in the WINDOWS\SYSTEM directory on your C: drive, for Windows NT and 2000 it should be located in the WINNT\system32 directory on your C: drive, for Windows XP and 7 (32 bit) the file should be located in the WINDOWS\SYSTEM32 directory on your C: drive and for Windows 7 (64 bit) the file should be located in the WINDOWS\SYSWOW64 directory on your C: drive
3. Click on the "Start" button and then click on "Run"
4. Type the following command to register the file. You can also copy and paste the command:
   
   Windows 98 or Me:
   regsvr32 \windows\system\RICHTX32.OCX
   
   Windows NT or 2000:
   regsvr32 \WINNT\system32\RICHTX32.OCX
   
   Windows XP or Windows 7 (32 bit):
   regsvr32 \windows\system32\RICHTX32.OCX
   
   Windows 7 (64 bit):
   regsvr32 \windows\SysWOW64\RICHTX32.OCX
   
   Note that the directory entered above must be the directory RICHTX32.OCX is present in. If Windows wasn't installed into the default directory the above commands will not work.
5. You should see a message saying "DllRegisterServer ... succeeded", click OK

Component 'COMDLG32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid

1. Download COMDLG32.OCX (right click the link to the left and save to your Desktop)
2. If a copy of COMDLG32.OCX exists, rename it to COMDLG32.OLD (click OK if a message box is displayed) and copy the version from your desktop to the same file location. For Windows 98 and ME the file should be located in the WINDOWS\SYSTEM directory on your C: drive, for Windows NT and 2000 it should be located in the WINNT\system32 directory on your C: drive, for Windows XP and 7 (32 bit) the file should be located in the WINDOWS\SYSTEM32 directory on your C: drive and for Windows 7 (64 bit) the file should be located in the WINDOWS\SYSWOW64 directory on your C: drive
3. Click on the "Start" button and then click on "Run"
4. Type the following command to register the file. You can also copy and paste the command:
   
   Windows 98 or Me:
   regsvr32 \windows\system\COMDLG32.OCX
   
   Windows NT or 2000:
   regsvr32 \WINNT\system32\COMDLG32.OCX
   
   Windows XP or Windows 7 (32 bit):
   regsvr32 \windows\system32\COMDLG32.OCX
   
   Windows 7 (64 bit):
   regsvr32 \windows\SysWOW64\COMDLG32.OCX
   
   Note that the directory entered above must be the directory COMDLG32.OCX is present in. If Windows wasn't installed into the default directory the above commands will not work.
5. You should see a message saying "DllRegisterServer ... succeeded", click OK

If the answer to your problem isn't here please Submit a Support Request